Your Privacy,Fully Protected.

When you contact us for appliance repair, request a quote, or browse our site, we may collect:

What you give us directly:

• Your name, phone number, and email address
• Service address and location details
• Appliance type, brand, model, and problem description
• Appointment preferences and scheduling requests
• Messages submitted via our contact or booking form
• Payment info — processed securely, never stored by us

Collected automatically:

• IP address and approximate location
• Browser type, device, and OS
• Pages visited and on-site interactions
• Referring sites or search terms that brought you here

Every piece of data is used with one goal: giving you the best possible repair experience.

• Schedule, confirm, and manage your repair appointment
• Contact you with service updates and repair status
• Provide accurate quotes, invoices, and repair documentation
• Send appointment reminders and follow-up communications
• Process payments securely for completed services
• Respond to your questions and feedback
• Improve our website and service quality
• Comply with applicable legal obligations

We will never use your data for purposes beyond what’s listed here without your explicit consent.

Our site uses cookies and similar tools to improve performance and understand visitor behavior.

• Essential Cookies — Core functionality: forms, session handling
• Analytics Cookies — Traffic measurement via Google Analytics
• Marketing Cookies — Relevant ads to past visitors (Google Ads, Facebook Pixel)
• Preference Cookies — Remember your settings between visits

You can disable cookies in your browser settings at any time. Some features may work differently if cookies are off.

We work with trusted platforms to run our business effectively:

• Google Analytics & Ads — Website analytics and advertising
• WordPress & Hosting — Website platform and server infrastructure
• Payment Processors — Secure handling of repair service payments
• Email Tools — Confirmations, reminders, and service updates
• Google Maps — Displaying our service area and location

Each operates under its own privacy policy. We are not responsible for data practices of third-party sites linked from our pages.

We’ve put real safeguards in place to protect your information:

• SSL/TLS encryption on all data transmitted through our site
• Password-protected internal systems and customer records
• Regular security audits and software updates
• Strict access controls — only staff who need it can see your data
• We never store full card numbers — payments go through encrypted processors

You have real rights over your data — exercise any of these at any time:

• Access — Get a copy of the data we hold about you
• Correction — Fix inaccurate or incomplete information
• Deletion — Request removal of your data (subject to legal retention rules)
• Opt-Out — Unsubscribe from any marketing communications instantly
• Portability — Receive your data in a machine-readable format
• Restriction — Limit how we process your data in certain circumstances

Submit requests via our Contact page. We respond within 30 days. Texas residents may have additional rights under state privacy law.

Our services are for adults only. We do not knowingly collect information from anyone under 13. If you’re a parent or guardian and believe your child shared data with us, contact us immediately — we’ll delete it promptly upon verification.

We are fully committed to compliance with the Children’s Online Privacy Protection Act (COPPA).

When we update this policy, we’ll post the revised version here with an updated date. For significant changes, we’ll also notify you by email if we have it on file.

Continuing to use our website after a change means you accept the updated terms. Questions about a change? Reach out anytime.

Privacy questions, data requests, or anything else — we’re easy to reach:

• Business: Abilene Appliance Repair Pros
• Address: 2108 Industrial Blvd, Abilene, TX 79602
• Phone: (325) 331-5390
• Email: info@appliancerepairabilenecity.com
• Hours: Monday – Saturday, 7:00 AM – 7:00 PM

Expect a reply within 1–2 business days on any privacy inquiry.